First Aid Scotland incorporating

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Delivery & Returns

AED-defib-shop want to ensure that your AED purchase goes through without any problems. That’s why we want to ensure that you are 100% happy with our service. We aim to process your order within one working day of receipt of payment and will arrange for shipping as soon as is possible thereafter.

Standard courier delivery (UK only).

As we require to use outside couriers whose work is beyond our control, we cannot guarantee a set delivery date. AED batteries are seen as hazardous goods and may be subject to inspection by the courier company which could delay delivery by several days.

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Customer’s given address (UK delivery only). Deliveries to non-UK addresses are subject to additional charge and agreed prior arrangement.

We offer free delivery on all orders over £100 dependant on geographic location, weight and number of parcels.

For an extra fee, we can also arrange to attend at your premises to commission and set up your new AED. This includes assisting in location, setup and familiarising key workers. Please note however this does not constitute a training session, however training in your particular model is also available via First Aid Scotland, our training partners.

We will record the expiry dates of your electrode pads and battery so we can enter them into our free automated email reminder system in order that you never have to worry about expiring pads or batteries for your defibrillator.

We are the only UK company to offer this service.